We aim to arrive within 60 minutes for genuine plumbing emergencies across Brisbane's northside. Our response time depends on your location and current demand, but we prioritize urgent situations like burst pipes, gas leaks, and flooding. Call us now and we'll give you an accurate arrival time based on your specific situation.

If you have a burst pipe or major leak, turn off your main water valve if you can safely access it - usually located at the front of your property near the water meter. For gas leaks, turn off the gas at the meter and evacuate immediately. If you're unsure or it's unsafe, leave it to us and evacuate the area. We'll guide you through safety steps when you call.

Yes, we provide detailed documentation including photos, video footage (where applicable), written reports, and itemized invoices that you can submit to your insurance company. We understand the claims process and can work directly with your insurer if needed. Many plumbing emergencies like burst pipes are covered by home insurance policies.

Yes, we provide genuine 24/7 emergency plumbing service across Brisbane. We're available nights, weekends, and public holidays for urgent situations like burst pipes, gas leaks, sewage backups, complete water loss, and hot water system failures. If it can't wait until morning, we'll be there.

Yes, all our emergency plumbers are fully licensed (QBCC licensed) and insured. We carry comprehensive public liability insurance and workers compensation, so you're fully protected. Our technicians are experienced professionals, not subcontractors, and undergo regular training to handle all types of plumbing emergencies safely and effectively.

We take every precaution to minimize disruption and protect your property. Most emergency repairs can be completed through existing access points without major excavation or damage. If we need to cut into walls or dig, we'll discuss this with you first, explain why it's necessary, and restore affected areas as close to original condition as possible. Our priority is fixing the emergency with minimal impact to your home.